"10 Things Patients Need to Hear at Every Visit"

From Modern Medicine:

1. "Welcome to the practice."
This one is a no-brainer. Each and every patient has a choice when she schedules a doctor's visit. Small, inexpensive measures like this can make the difference between a patient coming back or not, and between telling her friends about the good experience she had with us or the bad one.

2. "What are the two most important issues you would like to cover today?" ...